Effective Date: 13/07/2024

At Catchtv, we are committed to providing high-quality services to our valued customers. If you are not satisfied with the service you received, we offer a 5-day refund policy, allowing you to request a refund within 5 days of receiving the service.

How to Request a Refund

To initiate a refund request, please contact us.

Issue Resolution

If your issue can be resolved through technical support, we may decline your refund request while providing a solution. Our priority is to ensure that the service operates as intended, and we are committed to resolving any challenges you may face.

Refund Process

Once your refund request is reviewed, we will notify you of its approval or denial. If approved, the refund will be processed to your original payment method within 3 to 5 business days. However, please note that your bank or credit card company may require additional time to process and return the funds.

If you do not receive your refund within 5 business days after approval, please contact us at support@catchtv.net